Monthly Archives: August 2014

08.30.14
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I can’t stand people who recline their seats on airplanes

I haven’t had a good travel rant in a while.  However the recent debate over the Knee Defender and the incident on a flight from Newark to Denver which has been in the news, reminded of a situation I was personally involved in back in February.

For the most part travel is what it is.  A necessary evil.  Maybe I am jaded having flown so much over the years but there isn’t anything glamorous about it.  Full flights, competition for overhead bin space, delays, minimal service – I am not sure why anyone would think flying is glamorous.

There was an opinion piece in today’s Raleigh News and Observer from Froma Harrop that caught my eye.  As I read Ms. Harrop’s opinion piece I sat there and shook my head and concluded Ms. Harrop must not travel much.  If she does, she and I are 180 degrees out of phase.

In my opinion, Ms. Harrop couldn’t be more wrong.  After reading her article I wondered who she is (a syndicated columnist) and found her web site where she had another post about the Knee Defender.  This post contained a link to the story in the NY Times by Josh Barro.  Ms. Harrop had stated in her post that Mr. Barro defended the Knee Defender user but that isn’t how I read his article but that is besides the point.

Maybe Ms. Harrop would have a different opinion of seat recliners had her computer been damaged by an over zealous seat recliner like mine was on a US Air flight back in February.

I’ve read a bunch of articles and comments I am squarely on the side of the Knee Defender user and firmly believe that people who reline their seats to the max and/or without consideration are simply rude.  Particularly those who do it without concern to who or what might be behind them.

My job requires me to travel.  Over the 20+ years of doing what I do for a living, I have flown in excess of 3,000,000  (yes million) air miles.  Most of it is on American Airlines (by far my favorite airline) but for the past 5-6 years I’ve mostly flown on United  (starting with Continental until the merger).  USAir had been part of the Star Alliance (their participation ended at the ended of March due to the AA merger) so I also had quite a few flights on USAir.  USAir via Charlotte is by far the best (and cheapest) way for me to get to Phoenix from Raleigh which I’ve been doing 8-10 times a year for the past few years.

I get a lot of work done on the plane.  I find it very productive time and actually look forward to being disconnected from my phone and the Internet for an extended period to work on something without interruption.  For me time on the plane isn’t down time and it isn’t fun time.  It is work time just like if I were in the office.

About the only time I recline my seat is when flying on the red-eye.  Why?  Because I think it is rude and discourteous to lean my seat back into someone’s face.  I am also fully aware that a lot of people, particularly those who don’t travel much, feel it is their birth right to recline their seat.

Some people are fairly reasonable – if you ask them if if it is really necessary to fully recline their seat, most will accommodate the request and recline partially.  Of course some won’t.  I’ve dealt with obnoxious people over the years.

Yes, it is your right to lean your seat back but if you must do it, and I really don’t think you do, at least be courteous about it.  Look before you lean back.  Lean back slowly.  Ask if it is ok.  I’m fairly tall, 6’2″, so on some flights a reclined seat results in my knees in the back of the seat.  Does that bother you Mr. or Ms. Seat Recliner?  Too bad.  I don’t like it either but you are the one who chose to recline your seat.

So what happened to my computer?  As I was working away on a flight from Charlotte to Phoenix, the woman in front of me reclined her seat very quickly and very forcefully.  I am usually aware of seat recliners because I am worried about my laptop.  However this woman surprised me and I wasn’t ready.  When she leaned her seat back, the corner of her seat where the tray table sites caught the corner of my laptop and stopped the seat from reclining.  I guess I had my laptop at just the right angle because instead of moving the lid one way or other, the force of the seat coming back compressed the screen and hinge to point where it broke.  Because her seat recline was temporarily impeded by my laptop screen, she began really pushing it back almost as if she were bouncing against it.  This caused the screen to bend and an audible crack was heard as part of it broke.

This all happened in a matter of seconds and I immediately yelled “stop it” and put my hand on the back of the seat and pushed it back forward.  This made the woman very upset and resulted in a minor scene.  Needless to say I was upset – the damage to my laptop was obvious and the screen immediately showed a entire area of dead pixels and vertical lines.  The woman kept going on about how she was “entitled” to recline her seat.

She wasn’t the least bit sorry that her recline had damaged my laptop.  She was offended that I was upset.  I was dumbfounded as to how she could be so selfish as I would (a) never had done what she did and (b) if I were involved in a similar incident, I would have apologized for being negligent.

Accidents happen and had this woman shown any remorse what so ever, I would have chalked it up to one of those things which happens if you fly enough.  The only thing she was worried about was her right to recline her seat which she was “entitled” to.  She then said to me “you must not travel much” which left me almost speechless.  Almost.  I told her I travel plenty and I would never do anything as rude and inconsiderate as what she had done.  Ever.

The flight attendant was actually pretty helpful as he told the woman to calm down and be reasonable.  He also gave me some information to take to US Air customer service once I got to Phoenix.  He dodn’t know what they would do but he said it was worth a shot to make a claim.

In Phoenix I visited customer service and even though it took a while, the woman I spoke to said there was a chance US Air would do something.  After several weeks of phone calls, faxes, and emails, I actually got in touch with someone at US Air who seemed to have the authority to do something.  Much to my surprise, US Air paid to have my laptop repaired although it took a lot of my time to chase it down.  The repair costs was about $350.

Personally I’d like to see all seats be fixed so they can’t recline like the seats in front of the emergency exit row.  I think it it would prevent quite a bit of in flight aggravation and eliminate the need for devices like the Knee Defender.

So Ms. Harrop, you’re absolutely entitled to your opinion.  I just think you’re wrong.  I felt that way years ago and I definitely reaffirmed my opinion back in February dealing with the “entitled” seat recliner.  I hope the hour of recline that woman had was worth it – her selfish act probably resulted in 20 hours of legwork and follow up for me with US Air to get my computer fixed.

08.06.14
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When do you Start over?

About a month ago I posted that I had started on a Ruby on Rails project.  It was my first RoR project and I spent a couple weeks working on it, learning as I went.  One of the things I had deferred working on was User registration.  I had some done some reading and it looked like there were several viable Gems I could integrate fairly easily.

I have gotten into the habbit of taking my iPad to the gym in the morning and reading up on whatever project I am noodling on.  So I’ve done a lot of RoR reading while on the elliptical machine and came to the conclusion that AuthLogic would suit my rather simple needs.  So I kept working on the functionality I needed for the App, deferring User management for a later day.

I had to put my RoR project aside for 3-4 weeks while working on a Tcl based project for work but got back to it over the weekend.  I decided it was time to tackle the User login module.  Initially everything seemed to be ok, I could follow the examples and make things work but I kept running into little issues and I never got it to work reliably.  The lack of Rails 4 examples to use as a reference got me thinking (and concerned).  Maybe I should have picked Devise (the other Gem which seems pretty popular).

I created a simple RoR App solely to test Devise and it will very simple to setup and configure.  Great, let me fold it into the App I am working on.  Uh-oh.  Not so easy.  I am not sure if it was because Authlogic also defines a User model and there were some leftover pieces of it that were confusing Devise or it was something else in my App but after a couple hours of playing with it, I concluded what I was trying to do was a fool’s errand.

This got me thinking – was it time to start over?  Should I consider all of the work I’ve done to date a “learning experience”?  The more I thought about it the more I knew starting again was the right answer.  But I had so much other functionality already working I hated to throw it away.  Decisions, decisions.

In the end I decided to start over and being with the Devise user module.   I decided to make use of the Rails-Devise example application as a starting point as it will walk through a configuration processs where by answering questions it will generate the basis for a Rails App.  It is pretty slick.  I ran it a couple times to understand the impact of some of the choices but settled on a final configuration which has become my starting point.

I was very quickly able to add some of the functionality I had worked out previously so as painful as it was, I am pretty sure that starting over was the right answer in this situation.  Granted my problem was much smaller in scope than many projects and more importantly, it hadn’t been deployed yet so other than a release delay, my decision has not impacted the end user at all.  That isn’t always the case.

08.04.14
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Buying a SIM Card in Germany was harder than it SHould Be

A while ago I gave up my AT&T unlimited international data plan (you did what?) to move my family to a Mobile Share plan.  We have 8 phones on a 10GB Mobile Share plan and have only exceeded our limit once so objectively it was the right decision for us.  Having a Verizon MiFi from work certainly helps although it does mean that I need to actually think when I travel internationally.

I am in Munich this week for work and even though work will pay for the international add-on I have to turn on now when I travel out of the US, I decided I would buy a prepaid SIM card for data and put it in an unlocked Moto G which I have (having an unlocked phone comes in handy from time to time) and see if it would be a viable alternative to the $50 I paid AT&T for 500M of international data.

When I went to Poland a couple months ago I connected via Heathrow and picking up a SIM card was trivial.  You put your credit card in a vending machine, picked the SIM plan you wanted and and it was dropped out like a candy bar.  Simple.  Two minute transaction, if that.

I expected the same in Germany if not even easier, because if there is one thing Germany is good at, it is automating processes.  My experience was pretty much the opposite.  Not a SIM card vending machine in site at the Munich airport.  No big deal, there are several stores that appear to be selling them so I stopped in one.  The person in front of me wanted two SIM cards for their iPhones.  I waited at least 10 minutes before I gave up to go meet some co-workers and the cashier hadn’t   even gotten one working.  Odd.

I ventured out from my hotel having seen a number of stores in the general vicinity – Vodafone, O2, T-Mobile, and several independent stores.  I thought I was looking for something relatively simple.  I was looking for 1GB of data for about 20 Euros, less would be better.  It seemed that every store I went into had a different story.  From two different T-Mobile stores I got different answers.  At one I was told 10 Euros for 500MB but I couldn’t add to it if I went over.  At another store I was told that I could get 200MB per day for 10Euros up to 1GB during a week and  it would cut off after 200MB until the next day.  Odd.

Other vendors had variations of similar things.  I settled on an O2 card of 1GB which was good for a week.  Great, sound just like what I am looking for.  I’ll take it. Give  the clerk my Visa card – uh-oh, only cash for pre-paid SIM cards.  WTF?  I usually have some Euros with me but not an hour earlier I had dropped about 60 Euros for lunch for myself and three co-workers because the restaurant didn’t take credit cards.  That would have been helpful to know before we ate!

So out I go in quest of Euros from an ATM.  While I was out getting Euros I realized the cashier at the cell phone shop still had my passport!  Major panic.  If there is one thing that I worry about traveling it is losing my passport.  I have copies of it but I really don’t want to have to go through that experience.  Fortunately the cashier realized it as soon as I left the shop and put it in a safe place.  Yikes!  Back to find Euros.  For whatever reason the only credit card I can get Euros with is my PayPal debit card. 

So now I have  Euros to pay for the SIM card and this whole experiment is taking way longer than it should but with this much time invested, I press on.  Besides, I need something to keep me occupied until I meet up with my co-workers later this evening.  I need to stay away from the hotel room where it would be too easy to take a nap and be out of sync time wise all week.

As the cashier, a young guy – maybe 20 years old, is completing my transaction three young women come into the shop asking for unlimited Internet SIM cards in English.  After conversing with them in English for a bit he asks if they are Russian and switches to speaking Russian.  At that point his attention is on them and he fails to give me a critical piece of information with my SIM card packet.  The registration number.

I leave the store ready to try my experiment.  The instructions are in German, which I don’t speak but how hard can it be?  It is a SIM card and it has been paid for.  Put it in the phone and it should work.  Right?

Nope.  I have the SIM installed and the phone asks for a SIM activation pin code which is on the package and I enter.  So far so good.  Can I browse the web?  Nope.  An O2 web site comes up, in German of course, which I am clueless as what to do with.  It wants some sort of registration number.  Great.  After futzing around with it for 10 minutes I head back to the O2 store, which fortunately is next door to the hotel, I go back for the third time.

The woman helping me this time asks if I registered it?  No, how would I know what to do or how?  She pulls a scratch card out of the package which apparently my original clerk should have alerted me to and probably would have had he not been distracted by the Russian girls.  10 minutes later I am online and headed back to my hotel.  Oh yeah, one other little caveat.  Prepaid plans only support 3G.  No LTE and no HSUPA.  Bummer.

So in the end was it worth it?  I don’t know.  It was a good learning experience and it kept me busy for a couple hours.  I know a lot more should I or someone in my family, ever need to do this again.  I’ll play with it some more over the course of the week but in summary, it is waaaaaaay harder than it should be and quite a bit harder than in the UK.